Shipping policy

PART 1: SHIPPING POLICY

1. Dispatch Schedule & Cut off Times

Same-Day Dispatch: Orders received by 3:00 PM, Monday through Friday, are dispatched from our warehouse on the same working day, unless otherwise specified on the product page.
Late Orders & Weekends: Orders placed after 3:00 PM on Friday, or anytime over the weekend, will be processed and dispatched on the following working day.
Public Holidays: Dispatch and delivery schedules are heavily affected by public holidays and bank holidays. Operations will resume on the next standard working day.

2. Domestic Shipping Options & Tiers

All delivery timeframes are estimates and cannot be explicitly guaranteed unless expressly stated. "Next Day" shipping options strictly refer to the next standard working day (Monday to Friday) and exclude weekends and public holidays.

Free Next Day Shipping:
- Automatically applies to individual items marked with "Free Next Day Delivery".
- Automatically applies to any total cart order value over £150.
- Dispatched using our standard next-day courier network.
Standard Shipping:
- Sent via Royal Mail Tracked 48.
- Please allow 2 to 4 working days for your order to arrive.
Next Day Shipping:
- Sent via FedEx Priority Tracked.
- Delivered on the following working day.
Next Working Day By 12pm:
- Sent via FedEx Express Priority Tracked.
- Premium express service delivering before 12:00 PM on the following working day.

3. Click & Collect (Warehouse Pickup)

Cost: This is a completely free service for collection directly from our warehouse site.
Collection Window: Orders placed by 3:00 PM will be prepared and ready for collection on the next working day between 12:00 PM and 3:00 PM.
Collection Location: DTF Warehouse, Unit C9, Seedbed Business Centre, Vanguard Way, Shoeburyness, Essex SS3 9QY
Urgent Collections: For emergency orders or critical replacement parts outside this collection window, please contact our customer service team directly before arriving.

4. International Shipping

Rates: International shipping rates are dynamically calculated at checkout based on the final package weight, dimensions, and destination country.
Delays: Please note that international delivery times are variable and may be affected by overseas public holidays or local customs clearance checkpoints.

5. Courier Delays, Public Holidays, & Delivery Liability

Third-Party Liability: While we make every effort to dispatch orders promptly and use reliable courier services, we cannot be held liable for delivery delays caused directly by the courier or by circumstances outside of our reasonable control.
Exempt Events: This includes, but is not limited to, delays caused by adverse weather conditions, traffic disruptions, mechanical failures, strikes, high parcel network volumes, customs delays, or other unforeseen events affecting the courier network.
Holiday Closures: Orders may be delayed during public holidays, bank holidays, and seasonal closure periods (including Good Friday, Easter Monday, Christmas Day, Boxing Day, New Year’s Day, and other observed holidays). Courier services and dispatch operations are limited or completely unavailable during these times.
Estimates at Checkout: Delivery estimates shown at checkout do not include delays caused by public holidays or courier closures.
Non-Refundable Postage: Shipping and postage charges are strictly non-refundable in the event of courier delays that are outside of our control, unless otherwise required by law.