Refund policy
Return and Refund Policy
Thank you for shopping at dtf warehouse. We take great pride in our products and customer service.
If you are not entirely satisfied with your purchase, we are here to help you navigate the return process.
By placing an order with us, you agree to the terms and conditions outlined in this policy.
1. Return Window & Cancellation Right
Under the UK Consumer Contracts Regulations, you have 14 days from the day after you receive your item to notify us that you want to cancel your order or request a return.
Once you have notified us, you have a further 14 days from that date to physically return the item. To be eligible for a full refund, items must not have been used or handled any more than would be reasonably allowed in a physical shop to inspect them, and should be returned with their original packaging.
2. Non-Returnable Items (Strict Exclusions)
Certain items cannot be returned for a refund or an exchange due to their specialized nature, hygiene risks, contamination hazards, or safety regulations.
A. Perishable & Consumable Goods
Once opened, these items are considered used and are completely ineligible for a return, even if they have not been actively operated.
If the factory seal has been broken or opened, they cannot be accepted:
Ink Cartridges & Ink Bottles: Non-returnable once opened or used.
Cleaning Fluids & Liquid Solutions: Non-returnable once opened or unsealed.
Flush Solutions: Non-returnable once opened or used.
B. Printheads
Printheads are highly sensitive components.
They become completely non-returnable once you have taken any of the following actions:
Removing the safety tab from the outer box.
Installing the printhead into any machine.
Connecting or using the printhead in any capacity.
C. Custom-Made & Special Orders
Items that are custom-made or specially ordered to your specific requirements cannot be resold. Therefore, these items are strictly non-returnable and non-refundable.
3. Verify Compatibility Before Opening
We highly recommend checking that you have ordered and received the exact part or consumable required for your specific equipment before breaking any seals or opening packaging.
Unsure about fitment? If you are in doubt about product compatibility, please contact our support team before opening, unsealing, or installing the item. We will gladly help you verify the correct fit.
4. Return Shipping Fees
Customer Responsibility: Customers are responsible for paying all return shipping fees.
Non-Refundable Costs: Original shipping fees are non-refundable.
If you receive a refund, the original cost of shipping will be deducted from your total refund amount.
Recommended Precautions: We strongly recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee that we will receive your returned item, and we are not liable for items lost or damaged in transit back to our facility.
5. How to Initiate a Return
To start a return, please follow these steps:
Contact Support: Email our customer service team at contact@dtfwarehouse.co.uk or call 01702 382344 with your order number and the reason for the return.
Await Approval: Our team will review your request. If approved, we will provide you with a Return Merchandise Authorisation (RMA) number and the return shipping address.
Package Safely: Securely pack the item in its original packaging along with your proof of purchase and clearly write the RMA number on the outside of the shipping box.
Ship the Item: Mail the package using your preferred courier service to the address provided by our support team.
6. Inspection and Refunds
Once we receive your returned package, our technicians will inspect the item to verify its condition and ensure no factory seals are broken on restricted products.
Approval: If your return is approved after inspection, we will initiate a refund to your original payment method.
Processing Time: You will receive the credit within a certain amount of days, depending on your card issuer's policies (typically 5–10 business days).
Rejection: If the item is found to be opened, unsealed, used, or damaged, the return will be rejected, and the item will be sent back to you at your expense.
7. Contact Us
If you have any questions on how to return your item to us, please reach out via:
Email: contact@dtfwarehouse.co.uk
Phone: 01702 382344
Business Address: DTF Warehouse Unit C9, Seedbed Business Centre, Vanguard Way, Shoeburyness, Essex, SS3 9QY