Returns & Refund Policy

We comply fully with the UK Consumer Contracts Regulations 2013 and Consumer Rights Act 2015.

Change of Mind / Unwanted Items

If you change your mind about an item you’ve purchased, you have the right to return it within 14 calendar days of receiving it. To qualify for a return:

• The item must be unused, in its original condition, and in the original, unopened packaging.
• Return postage is the responsibility of the customer unless the item is faulty, damaged or incorrect.
  
  We reserve the right to deduct an appropriate amount from the refund if the item has been handled beyond what is necessary to assess it — in line with consumer law.

This does not apply for items which are stated as - Non-returnable items, or other wording that clearly conveys the same meaning.

RETURNING GOODS

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the return address as stated on your original shipping label that was on your item. We cannot be held responsible for goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable delivery service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery. 

• Certain items cannot be returned for refund or exchange due to their nature. These include:
  
  Perishable or consumable goods where hygiene, contamination, condition or safety is affected once opened — such as:
  
• Ink cartridges or Ink bottles (once opened or used)
• Cleaning fluids or liquid solutions
• flush solutions (once opened or used)
• If the seal has been broken or opened on any of the above items, they are considered used and not eligible for return, even if unused.
• Printheads are non-returnable once the safety tab has been removed from the outer box, installed, connected, or used.
  
  Please ensure you have ordered the correct item for your specific equipment before opening or installing it. If in doubt, contact us before use.
  
  Custom-made or specially ordered items are non-returnable, as they are produced or sourced to your specific requirements and cannot be resold.
  
  

DTF printers, including any printer that uses an internal or external ink-tank system, cannot be returned once ink has been placed into the ink tanks or run through the system. Once ink has entered the machine, the printer is considered used, and therefore no longer eligible for inspection, resale, or return under change-of-mind rights.

If you wish to return a printer that has not had ink installed and has not been operated in any way, you must notify us within the standard return period. All returns must be sent using our arranged return-shipment method only, to ensure safe and appropriate transport of the equipment.

You will be required to provide images and or videos of the item to ensure the its condition prior to its return.

The cost of returning the printer is the responsibility of the customer, unless the item is faulty or damaged as described in accordance with your statutory rights under the Consumer Rights Act 2015.

Any returned machines will be inspected upon arrival. A full refund will be issued only if the machine is returned in the original condition in which it was sent. If the machine shows signs of use, damage, or alteration, we reserve the right to deduct an appropriate amount from the refund or refuse the refund entirely, in accordance with UK consumer law and the condition of the returned item.

These terms do not affect your legal rights relating to faulty goods.

A 12 months manufacture's warrenty is supplied as standard with DTF Warehouse Printers, this will cover:

All non-ink-related components are covered by a 12-month manufacturer’s warranty from the date the item is received, which is dictated via shipping tracking data. This warranty covers defects in materials and workmanship under normal use.

The warranty does not cover faults or damage resulting from improper care, incorrect use, inadequate or improper maintenance, the use of non-approved parts, components or products, or damage caused by user error.

Please note that your DTF printer records operational data, including error logs, cleaning cycles, print activity and duration, as well as other usage information. This data may be used to support diagnostics and warranty assessments.

Ink-Related Components Warranty Exclusions

Due to the nature of DTF printing technology, all ink-related components are classed as consumable or high-wear parts. As a result, the following items are not covered under a manufactures warranty unless a manufacturing defect is present at the time of delivery:

• Printheads
  
• Dampers
  
• Ink lines and tubing
  
• Pumps
  
• Capping stations and caps
  
• Wiper blades
  
• Maintenance tanks, waste ink systems or waste pads
  
• Ink filters
  
• And or any part that comes into direct contact with ink or cleaning fluids
  

These components are subject to normal wear, environmental conditions, user maintenance practices, and the natural behaviour of ink chemistry. As such, failures or performance issues relating to these parts do not constitute a warranty fault.

Customers are required to carry out regular maintenance, use appropriate consumables, and follow all recommended cleaning procedures to minimise wear. Damage caused by improper maintenance, incorrect cleaning, or neglect is not covered under any warranty.

Using products other than DTF Warehouse ink, film, cleaning fluid and parts will void your warrenty.

Right to attempt repair or replacement:

Under the Consumer Rights Act 2015, DTF Warehouse must be given a reasonable opportunity to repair or replace the product before a refund can be considered.

• We reserve the right to attempt a repair first where appropriate.
  
• If parts or replacements are required, they will be like-for-like or equivalent in performance.
  
• Repairs will be completed within a reasonable timeframe, depending on technical requirements and availability of parts.
  
• Warranty repairs do not include compensation for business downtime or loss of earnings.
  

Number of Repair Attempts – Complex Machinery Clause

DTF machinery is technically complex and can have multiple potential causes for a single fault. For this reason, the law permits a reasonable number of repair attempts, and this is especially relevant for specialised printing systems.

• A single “repair attempt” may involve multiple diagnostic tests, adjustments, or part replacements.
  
• More than one repair visit or intervention may be required and is considered reasonable due to the layered nature of DTF fault diagnosis.
  
• A refund, price reduction, or replacement will only be considered if the fault cannot be repaired within a reasonable timeframe or persists after multiple reasonable attempts, taking into account the complexity of the equipment.
  
• Where a refund is due, a deduction for use, wear, or depreciation may legally be applied, in accordance with the Consumer Rights Act 2015.
  

This clause is fully compliant with UK consumer law, which does not impose a single-repair rule, and allows businesses to conduct repairs appropriate to the technical complexity of the product.

Customer Responsibilities During Warranty Investigation

To maintain warranty eligibility, the customer must:

• Perform regular and appropriate maintenance.
  
• Use the machine in accordance with operating guidelines.
  
• Provide all requested diagnostic information.
  
• Avoid continuing to use the machine if doing so risks further damage after a fault is identified.
  

Damage caused by misuse, improper maintenance, or continued operation after a fault has developed may not be covered under warranty.

Statutory Rights

Nothing in this policy removes or restricts your legal rights under the Consumer Rights Act 2015 relating to goods that arrive faulty or not as described.

All warranties on these items (IF APPLICABLE AND A WARRANTY IS STATED) DO NOT cover the the shipping cost for replacement parts. This cost is to be covered by the consumer & the consumer may be offered alternative shipping times and or costs for any or all replacement parts to aid the consumer. Time frames for shipping of replacement parts cannot be guaranteed due to stock levels. Cancelations are unavailable once your order has been placed, if your cancelation is processed PRIOR to the order being processed, your refund will be subject to any and all fees occurred by DTF WAREHOUSE. Returns & exchanges are not available for Printers, Shakers & Printer bundles and the consumer is required to apply the correct maintenance to these items. DTF WAREHOUSE will not be liable for any damage to Printers, Shakers, Printer Bundles, Curing Ovens, Air Purifiers/Extractors due to user error.

If you have any questions regarding our policies, please don’t hesitate to get in touch. You can contact us by email at contact@dtfwarehouse.co.uk, by telephone on 01702 382344, or by post at:

DTF Warehouse
Unit C9, Seedbed Business Centre
Vanguard Way
Shoeburyness
Essex
SS3 9QY