Terms & ConditionsReturn, Exchange and Refund Policy Last updated: March 2023
Thank you for shopping at EPICTRANSFERS. If, for any reason, You are not completely satisfied with a purchase We invite You to review our Terms & policy on refunds, exchanges, cancelations and returns. The following terms are applicable for any products that You purchased with Us.
INTERPRETATION AND DEFINITIONS Interpretation The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural. Definitions For the purposes of this Return and Refund Policy: Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Office 1 The Links Business Centre, Suite 28 Thamesgate House, 41 Victoria Avenue, Southend-on-sea, SS2 6EB, United Kingdom . Goods refer to the items offered for sale on the Service. Orders mean a request by You to purchase Goods from Us. Service refers to the Website. Website refers to Transfer Superstars, accessible from www.epictransfers.co.uk You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
ARTWORK CANCELLATION RIGHTS & DISCLAIMERS
YOUR ORDER CANCELLATION RIGHTS You are entitled to cancel Your Order within 2 days if and ONLY IF your artwork HAS NOT yet been approved. In order to exercise Your right of cancellation, You MUST inform Us of your decision by means of a clear statement. You can inform us of your decision by email: contact@epictransfers.co.uk We will reimburse You no later than 14 days from the day on which We received your email statement. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement. We WILL NOT be held responsible for any errors made by the consumer when uploading their artwork. DISCLAIMER: Artwork will be printed exactly as the consumer has uploaded it to our design window. The user is confirming they have an understanding of the limitations within DTF PRINTING and have chosen and uploaded their artwork according to these. PLEASE NOTE: Printers, Shakers, Printer Bundles, Curing Ovens, Air Purifiers/Extractors are excluded from the above terms and are unable to be cancelled once the order has been processed.
COPYRIGHT MATERIAL DISCLAIMERS
WE DO NOT condone the use of copyright material. We do not take any responsibility for the content to which is emailed, uploaded or requested to EPIC TRANSFERS. This is the understanding of the customer to if they have permission to use any or all such content which may be subject to copyright restrictions.
ALL OTHER ITEMS CANCELLATION RIGHTS
YOUR ORDER CANCELLATION RIGHTS You are entitled to cancel Your Order within 2 days if and ONLY IF your order HAS NOT yet been approved. In order to exercise Your right of cancellation, You MUST inform Us of your decision by means of a clear statement. You can inform us of your decision by email: contact@epictransfers.co.uk We will reimburse You no later than 14 days from the day on which We received your email statement. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement. PLEASE NOTE: Printers, Shakers, Printer Bundles, Curing Ovens, Air Purifiers/Extractors are excluded from the above terms and are unable to be cancelled once the order has been processed.
CONDITIONS FOR RETURNS & EXCHANGES
In order for the Goods to be eligible for a return or exchange, please make sure that: The Goods were purchased in the last 14 days The following Goods cannot be returned: The supply of Goods made to your specifications or clearly personalised. We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion. Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. Printers, Shakers, Printer Bundles, Curing Ovens, Air Purifiers/Extractors are excluded from the above terms and are unable to be returned of exchanged.
RETURNING GOODS
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address: Office 1 The Links Business Centre, Suite 28 Thamesgate House, 41 Victoria Avenue, Southend-on-sea, SS2 6EB, United Kingdom. We cannot be held responsible for goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable delivery service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery. Printers, Shakers, Printer Bundles, Curing Ovens, Air Purifiers/Extractors are excluded from the above terms and are unable to be returned and returns will not be accepted for these items.
PRINTERS, SHAKERS, PRINTER BUNDLES, CURING OVENS, AIR PURIFIERS/EXTRACTORS
All warranties on these items (IF APPLICABLE AND A WARRANTY IS STATED) DO NOT cover the the shipping cost for replacement parts. This cost is to be covered by the consumer & the consumer may be offered alternative shipping times and or costs for any or all replacement parts to aid the consumer. Time frames for shipping of replacement parts cannot be guaranteed due to stock levels. Cancelations are unavailable once your order has been placed, if your cancelation is processed PRIOR to the order being processed, your refund will be subject to any and all fees occurred by EPICTRANSFERS LTD. Returns & exchanges are not available for Printers, Shakers & Printer bundles and the consumer is required to apply the correct maintenance to these items. EPICTRANSFERS LTD will not be liable for any damage to Printers, Shakers, Printer Bundles, Curing Ovens, Air Purifiers/Extractors due to user error.
CONSUMABLES
All of EPICTRANSFERS LTD, DTF INK, UV INK, DTF PET film, DTF/UV & all other consumables have been designed to work with EPICTRANSFERS LTD products and have not been testing with other manufactures products. We cannot guarantee that our products will work with other manufactures and results may vary. Consumables cannot be refunded due to the nature of the product. Consumables will also not be refundable if issue has occurred when using in injunction with another manufactures consumables.
"Sediment Free" meaning - High-quality sediment-free inks are processed and filtered meticulously to remove as much sediment as possible, aiming for a level of purity that effectively prevents clogging.
In reality, "sediment-free" typically means that the sediment content is so low that it doesn't affect the ink's performance. There may be trace amounts of sediment, but these are negligible and should not interfere with the ink flow or cause blockages.
INSTRUCTIONS & USAGE OF GOODS
DTF Items are specialised (developed or designed for a special activity or function) equipment, therefor instructions will not always be supplied with the item. By purchasing these items you are AGREEING that you have an understanding of the application or usage of the item you are purchasing. Full Customer support is available by contacting contact@epictransfers.co.uk
EPICTRANSFERS LTD will not be liable for any damage to Printers, Shakers, Printer Bundles, Curing Ovens, Air Purifiers/Extractors due to user error.
CONTACT US
If you have any questions about this Terms and Conditions, You can contact us by emailing contact@epictransfers.co.uk