Terms & Conditions Return, Exchange and Refund Policy:

Thank you for shopping at DTF WAREHOUSE. If, for any reason, You are not completely satisfied with a purchase We invite You to review our Terms &  policy on refunds, exchanges, cancelations and returns. The following terms are applicable for any products that You purchased with Us.

INTERPRETATION AND DEFINITIONS Interpretation The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural. Definitions For the purposes of this Return and Refund Policy: Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to: DTF Warehouse, Unit C9, Seedbed Business Centre, Vanguard Way, Shoeburyness, Essex, SS3 9QY

 . Goods refer to the items offered for sale on the Service. Orders mean a request by You to purchase Goods from Us. Service refers to the Website. Website refers to Transfer Superstars, accessible from www.dtfwarehouse.co.uk You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

CONDITIONS FOR RETURNS & EXCHANGES

Returns & Refund Policy

We comply fully with the UK Consumer Contracts Regulations 2013 and Consumer Rights Act 2015.

Change of Mind / Unwanted Items

If you change your mind about an item you’ve purchased, you have the right to return it within 14 calendar days of receiving it. To qualify for a return:

• The item must be unused, in its original condition, and in the original, unopened packaging.
• Return postage is the responsibility of the customer unless the item is faulty or incorrect.
  
  We reserve the right to deduct an appropriate amount from the refund if the item has been handled beyond what is necessary to assess it — in line with consumer law.
  
  Non-Returnable Items
  
  Certain items cannot be returned for refund or exchange due to their nature. These include:
  
  Perishable or consumable goods where hygiene or safety is affected once opened — such as:
  
• Ink cartridges or Ink bottles
• Cleaning fluids or liquid solutions
• flush solutions
• If the seal has been broken on any of the above items, they are considered used and not eligible for return, even if unused.
• Printheads are non-returnable once installed, connected, or used. If a printhead has been:
• Plugged into a printer
• Had ink or any fluid passed through it
  it is deemed used and cannot be resold or returned.
  
  Please ensure you have ordered the correct item for your specific equipment before opening or installing it. If in doubt, contact us before use.

PRINTER RETURNS – DTF PRINTERS

DTF printers, including any printer that uses an internal ink-tank system, cannot be returned once ink has been placed into the ink tanks or run through the system. Once ink has entered the machine, the printer is considered used, and therefore no longer eligible for inspection, resale, or return under change-of-mind rights.

If you wish to return a printer that has not had ink installed and has not been operated in any way, you must notify us within the standard return period. All returns must be sent using our arranged return-shipment method only, to ensure safe and appropriate transport of the equipment.

The cost of returning the printer is the responsibility of the customer, unless the item is faulty or not as described in accordance with your statutory rights under the Consumer Rights Act 2015.

Any returned machines will be inspected upon arrival. A full refund will be issued only if the machine is returned in the original condition in which it was sent. If the machine shows signs of use, damage, or alteration, we reserve the right to deduct an appropriate amount from the refund or refuse the refund entirely, in accordance with UK consumer law and the condition of the returned item.

These terms do not affect your legal rights relating to faulty goods.

ADDITIONAL WARRANTY TERMS – INK-RELATED COMPONENTS (NON-COVERED ITEMS)

Ink-Related Components and Warranty Exclusions

Due to the nature of DTF printing technology, all ink-related components are classed as consumable or high-wear parts. As a result, the following items are not covered under warranty unless a manufacturing defect is present at the time of delivery:

• Printheads
  
• Dampers
  
• Ink lines and tubing
  
• Pumps
  
• Capping stations and caps
  
• Wiper blades
  
• Maintenance tanks, waste ink systems or waste pads
  
• Ink filters
  
• Any part that comes into direct contact with ink or cleaning fluids
  

These components are subject to normal wear, environmental conditions, user maintenance practices, and the natural behaviour of ink chemistry. As such, failures or performance issues relating to these parts do not constitute a warranty fault.

Customers are required to carry out regular maintenance, use appropriate consumables, and follow all recommended cleaning procedures to minimise wear. Damage caused by improper maintenance, incorrect cleaning, or neglect is not covered under any warranty.

This exclusion applies in addition to, and alongside, the clause regarding the use of non-DTF Warehouse consumables.

These terms do not remove or restrict your statutory rights regarding goods that arrive faulty or not as described.

Right to Attempt Repair or Replacement

Under the Consumer Rights Act 2015, DTF Warehouse must be given a reasonable opportunity to repair or replace the product before a refund can be considered.

• We reserve the right to attempt a repair first where appropriate.
  
• If parts or replacements are required, they will be like-for-like or equivalent in performance.
  
• Repairs will be completed within a reasonable timeframe, depending on technical requirements and availability of parts.
  
• Warranty repairs do not include compensation for business downtime or loss of earnings.
  

Number of Repair Attempts – Complex Machinery Clause

DTF machinery is technically complex and can have multiple potential causes for a single fault. For this reason, the law permits a reasonable number of repair attempts, and this is especially relevant for specialised printing systems.

• A single “repair attempt” may involve multiple diagnostic tests, adjustments, or part replacements.
  
• More than one repair visit or intervention may be required and is considered reasonable due to the layered nature of DTF fault diagnosis.
  
• A refund, price reduction, or replacement will only be considered if the fault cannot be repaired within a reasonable timeframe or persists after multiple reasonable attempts, taking into account the complexity of the equipment.
  
• Where a refund is due, a deduction for use, wear, or depreciation may legally be applied, in accordance with the Consumer Rights Act 2015.
  

This clause is fully compliant with UK consumer law, which does not impose a single-repair rule, and allows businesses to conduct repairs appropriate to the technical complexity of the product.

Customer Responsibilities During Warranty Investigation

To maintain warranty eligibility, the customer must:

• Perform regular and appropriate maintenance.
  
• Use the machine in accordance with operating guidelines.
  
• Provide all requested diagnostic information.
  
• Avoid continuing to use the machine if doing so risks further damage after a fault is identified.
  

Damage caused by misuse, improper maintenance, or continued operation after a fault has developed may not be covered under warranty.

Statutory Rights

Nothing in this policy removes or restricts your legal rights under the Consumer Rights Act 2015 relating to goods that arrive faulty or not as described.

Faulty or Incorrect Items

If the item you receive is faulty, damaged, or not as described, you are entitled to a full refund or replacement. In these cases:

• We will cover the cost of return postage.
• Faults must be reported within 30 days of receipt.
  

RETURNING GOODS

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the return address as stated on your original shipping label that was on your item. We cannot be held responsible for goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable delivery service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery. 

PRINTERS, SHAKERS, PRINTER BUNDLES, CURING OVENS, AIR PURIFIERS/EXTRACTORS

All warranties on these items (IF APPLICABLE AND A WARRANTY IS STATED) DO NOT cover the the shipping cost for replacement parts. This cost is to be covered by the consumer & the consumer may be offered alternative shipping times and or costs for any or all replacement parts to aid the consumer. Time frames for shipping of replacement parts cannot be guaranteed due to stock levels. Cancelations are unavailable once your order has been placed, if your cancelation is processed PRIOR to the order being processed, your refund will be subject to any and all fees occurred by DTF WAREHOUSE. Returns & exchanges are not available for Printers, Shakers & Printer bundles and the consumer is required to apply the correct maintenance to these items. DTF WAREHOUSE will not be liable for any damage to Printers, Shakers, Printer Bundles, Curing Ovens, Air Purifiers/Extractors due to user error.

CONSUMABLES

All of DTF WAREHOUSE, DTF INK, UV INK, DTF PET film, DTF/UV & all other consumables have been designed to work with DTF WAREHOUSE products and have not been testing with other manufactures products. We cannot guarantee that our products will work with other manufactures and results may vary. Consumables cannot be refunded due to the nature of the product. Consumables will also not be refundable if issue has occurred when using in injunction with another manufactures consumables.

DTF Items are specialised (developed or designed for a special activity or function) equipment, therefor instructions will not always be supplied with the item. By purchasing these items you are AGREEING that you have an understanding of the application or usage of the item you are purchasing. Full Customer support is available by contacting contact@dtfwarehouse.co.uk

DTF WAREHOUSE will not be liable for any damage to Printers, Shakers, Printer Bundles, Curing Ovens, Air Purifiers/Extractors due to user error.

CONTACT US

 If you have any questions about this Terms and Conditions, You can contact us by emailing contact@dtfwarehouse.co.ukHere is a revised and legally compliant version of your terms for custom-printed artwork, clearly aligned with UK consumer law — particularly the Consumer Contracts Regulations 2013, which exempts customised goods from cancellation rights after production has begun.