Customer care

Technical support, made simple

Tell us what is happening and our support team will review the details, investigate the issue and get back to you with the next steps.

Send the issue, order details and product information directly to our technical team.

We aim to reply within 1–2 UK business days, Monday to Friday, 9:00am–5:00pm, excluding bank holidays.

Include the product model, order number, error message and the troubleshooting steps already attempted.

Create a technical support ticket

Fields marked with an asterisk are required.

Full name *

Email address *

Order number (optional)

Product / model *

Issue category *

Impact *

Photo or video link (optional)

Describe the issue *

Please do not include passwords, full payment card details or other sensitive information.

Appointments & onboarding

Choose a guided session with our team, from a pre-purchase demonstration to installation support and one-to-one operator training.

Book an in-person or virtual demonstration and explore the equipment, workflow and print quality before making your decision.

Get practical help with installation, initial configuration, commissioning and the first checks on newly purchased equipment.

Arrange focused training with a specialist to improve daily operation, maintenance habits and print consistency.

UK appointment response time

We aim to respond to booking requests within 1–2 UK business days, Monday to Friday, 9:00am–5:00pm, excluding bank holidays.